We have engaged a strong multi pronged 24x7 high availability customer support structure:
- Onsite support staff provides the first level support. (L1)
- Regional support team provides the second level support. (L2)
- NOC (Network Operation Centre) provides the central support as the third level. (L3)
L3 resources are also positioned in regions to complement fast turnaround.Ticket based help desk tracks all incidents.Incident analysis, corrective and preventive actions are taken based on the analysis. Critical user data logged across all properties using a centralized IDC (Internet data centre)
Our Technical support team ensures complete coordination and support round the clock to effectively handle the following issues:
- Guest complaints, login page issues, etc.
- Support calls related to network infrastructure devices such as Access points, Gateways, Web Server, Routers, as well as software related issues
- VPN, Syslog, Security policies, Corporate Email & SMTP Management, Bandwidth issues, etc.
Centralized Firewalls, FTP Servers, SMTP, DNS servers, Anti- Spam and more.